Article [1] Training and Development for Employees in Logistics Operation

Introduction 

Logistics and Shipping industry is one of the most diverse and ever growing industry. With the new technological and industry related advancement had indeed brought several changes (Schramm, H.J., et al 2019). As the trends of shipping and logistics is having a regular change and which the end customers are having numerous levels of requirements to fulfill. As the shipping and logistics companies are in the look to identify the gaps that will help to serve better. Though the functions are being now getting automotive (Lin, C.Y., 2007) customer satisfaction can only have the customer sustain and to continue the business further.  

According to the journal article (Palšaitis, R. and Bazaras, D., 2007) it was analyzed and found out that the a person’s influencing factors whether it is internal or external they are the key for having training and development motivational factors that will help to drive the employee to have learned and trained with the required skills and knowledge in order to maximize his output towards the organization he or she works. Regular training and skills development and industry related technologies and latest updates being trained to the employees can have the organization to become a leader in the industry.

The world’s leading shipping company A.P. Moller Maersk is also providing the training and development which are always based on the real life scenario and they have the staffs to get the more of the practical experience so that they will be geared to have the actual life scenario with more easy (www.maersktraining.com., nd).

As shipping and logistics is a field which many would not like to have get enlisted, with the nature and the workmanship of the field itself has hurdles which not anyone would like to get happy to accept it. Most of the times the employee’s working are either in term contract or full time working staffs. Compared with the total no of staffs, full time working employees are comparatively less than the term contract.

Significance of Training and Development

                                        Video [1] Employee onboard training 

Giving proper training to your employee’s is essential for any organization in the shipping and Logistics Company. Customers are having various types and nature of cargo which they wanted to ship. Industry related to training and development in the shipping and logistics will help the employees to:

 

·         Indentify and Finding the potential of the nature in which the customer needs his consignment to be shipped. For example, Specialized cargo of which is having huge mass of space that needs to be shipped from one end to other. During which the specialized and expert knowledge is being required at the right place and right time.

·         Understanding and Complying to Customer Requirements: As each and every individual has his own cargo with various nature of type. The first thing to understand is that the customer service representative must be well educated and trained with the necessary industry and cargo handling knowledge in order to cater the customer with the right details.

·         Attending Consumers Concern: Any company whether it is larger company or smaller company, issues with regards to the shipments is a common factor. Giving the right respond to the issues is the right thing that needs to be done to the customer. But a proper training should be given to the staffs to do the needful.

·         Build a core relationship with the customers: Operational and Customer Service staffs are indeed should build and create a great level of service rendering towards the customers. This will be both in terms of professional as well as being extending in additional rendering of the customer that will help him to have the confidence to retain.

 

Different types of training and development

 

·       Training and development is a skills development program that is designed in order to have the employees skills being      upgraded.

·       This development program is indeed being created by the organization with the only hope of having the employee skills are being developed. Moreover the organization wants the staff to get themselves being upgraded to have their skills getting developed. Orientations, classroom lectures, case studies, role playing, simulations and computer-based training, including shipping related customized software training.

 

Employee Training and Development

A perfect employee training and development program must be the mixture of knowledge, career development and goal setting. These approaches will benefit the program to be more useful for the employees and organization (Jehanzeb, K. and Bashir, N.A., 2013)

The Necessity of training and development

 

v  Efficiency Boost: Giving the employee to get themselves upgraded to have be updated in the latest exposure of the technological advancement.

v  Employer intervention towards the Staffs being minimized: Employer giving proper training and having the employee getting them handle work with minimal intervention. 

v  Empowering the young generation: As a company it needs to have the future forecasted. In order to have the future of the company to run better the young interns should be geared and motivated.

v  Work Complacency and recognition: A motivated and self performing staff is a treasure to any organization regardless of their age or experience, their will power to get the task achieved with perfection will be the key success of any organization.

v  Getting on board with talented employees: Highly skilled employees are being recruited and taken on board of the company to minimize the staff count and to serve with more efficient.  

Employee training is a very important part for an employee to go thru when employed in an organization. The proper training and industry related knowledge upgrading. This training is essential in order to have the company to go forth and to have the customer being satisfied. Moreover the output the employee showcase will be an asset and that can generate more revenue and reduce the expenses.

For a training program it can be in various types and different ways. First a company needs to have their own methods of employee training. On the job training is a first and foremost type of training which any employee needs to have. The second method of training is provided by the logistics industry and the ministry governing the industry. Many countries are now even gearing up in introducing logistics and shipping related universities and institution. Also there are courses related the field which is being introduced to have many young leads to get into this field and to have those in the field to have getting the knowledge of the industry. Third there are international universities that are providing the professional courses to have the shipping exposure. (Tien, N.H., et al., 2020)

 Regardless of the stage of the training that a company chooses, yet it needs to have their investment towards the proper and correct training method. This is the most important and essential decision and a vital investment a company needs to invest. The company can have the results of a well trained and developed group of employee’s that can help the company to reduce costs, improve the revenue generation, introducing new channels of revenue, improving the work flow, minimizing the customer issues and advertising the company reputation.

 

Reference

Jehanzeb, K. and Bashir, N.A., 2013. Training and development program and its benefits to employee and organization: A conceptual study. European Journal of business and management, 5(2).

Lin, C.Y., 2007. Factors affecting innovation in logistics technologies for logistics service providers in China. Journal of technology management in china, 2(1), pp.22-37.

Palšaitis, R. and Bazaras, D., 2007. Theoretical aspects of logistics training process management. Transport, 22(1), pp.14-18.

Schramm, H.J., Czaja, C.N., Dittrich, M. and Mentschel, M., 2019. Current advancements of and future developments for fourth party logistics in a digital future. Logistics, 3(1), p.7.

Tien, N.H., Dana, L.P., Jose, R.J.S., Duc, P.M., Oanh, N.T.H. and Vu, N.T., 2020. Situation of training logistics human resources in Vietnam and development solutions. International Journal of Advanced Education and Research, 5(3), pp. 99-104.

www.maersktraining.com (nd) Maersk Training Empowers Global Leadership with TWI job relations: “A recipe for success” www.maersktraining.com [Online] Available at https://www.maersktraining.com/maersk-training-empowers-global-leadership-with-twi-job-relations-a-recipe-for-success/ Accessed on 10^th December 2023.